Menangani Penangguhan Akun Hostgator

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hostgatorSetelah kemarin bisa masuk ke dalam control panel webhosting saya di Hostgator, ternyata hal itu tidak berlaku untuk hari ini. Setelah saya cek di email ada pemberitahuan bahwa saya harus mengirimkan foto copy KTP saya agar account di Hostgator bisa aktif kembali. Setelah mengirimkan hasil scan KTP saya kemudian biar lebih cepat aktif saya lakukan chatting dengan support Hostgator. Berikut sedikit kutipan hasil chatt saya :

Chat ID: 5527588. Question: My Domain Name is:”bestxxxxxx.com” active account
(11:38:11am)System:Customer has entered chat and is waiting for an agent.
(11:45:37am)Chris M.:Welcome to HostGator LiveChat. I’d be glad to assist you today.
(11:45:39am)Chris M.:How can I assist you?
(11:46:00am)wawan:my account now is disable
(11:46:15am)wawan:and i already send my copy ID
(11:46:23am)Chris M.:So I can fully assist you with this, can you verify the last 4 digits of the credit card you used to pay us? Or if you used PayPal to pay us can you tell us the last Unique Transaction ID they gave you?
(11:47:06am)wawan:ok , one minute please .. i want check my paypal
(11:47:14am)Chris M.:OK
(11:48:25am)wawan:this my Unique Transaction ID # ###############
(11:48:36am)Chris M.:Thank you one moment
(11:48:43am)wawan:ok
(11:49:51am)Chris M.:Thank you
(11:55:02am)Chris M.:OK your account is now acive
(11:55:04am)Chris M.:*active
(11:55:35am)wawan:ok , thank u for your help
(11:55:53am)Chris M.:you’re welcome
(11:55:54am)Chris M.:Is there anything else I can help you with today?
(11:56:52am)wawan:Can I try to login first ?
(11:57:09am)wawan:to make sure it is running
(11:58:05am)Chris M.:Sure
(11:58:56am)wawan:ok now everything is running perfectly
(11:59:11am)wawan:Thank you once again
(12:00:12pm)Chris M.:you’re welcome

(12:00:14pm)Chris M.:Thank you for using HostGator Live Chat. If you could take a minute to let us know if your questions were answered and/or your support request was resolved, it would help us to improve our customer service. To do that, just click the button that says “Rate and Exit” in the upper right hand corner. The survey takes less than a minute to fill out.

Setelah saya coba masuk kedalam control panel hosting saya, akhirnya saya bisa kembali login dengan sukses. Jika ada yang mengalami hal yang sama mungkin bisa mencoba cara saya ini. Terima kasih buat team supportnya Hostgator 🙂

 

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